Refund Policy
Who handles refunds
Coin packs are sold by Paddle.com, our reseller and merchant of record. Paddle processes every refund and returns the money to the payment method you used.
14 days to ask
- You can ask for a refund within 14 days of buying a coin pack.
- If none of the coins from that pack have been spent, we refund the full price.
- If some have been spent, we refund the share of the pack you have not used.
- If a pack did not arrive in your game, we either add the coins or refund you in full, whichever you prefer.
How to ask
- Reply to the receipt email from Paddle, or use the link in it to contact Paddle.
- Or email us at theaece@theaecestudio.com with your receipt number or the email address you paid with.
Approved refunds usually reach you within 5 to 10 business days, depending on your bank.
After a refund
The coins from a refunded pack are removed from your account. If they were already spent, the items they bought stay, but we may decline later refund requests from the same account.
Your rights
Nothing in this policy limits your rights as a consumer under the law where you live.
Contact
The Aece Studio, theaece@theaecestudio.com.